Last updated: July 9, 2026
This Shipping Policy explains how SteelFit® processes, ships, and handles orders placed through www.steelfitusa.com.
Once an order is placed, it typically takes 1–2 business days to process before it ships.
Our daily shipping cut-off time is 3:00 PM ET. Orders are processed and shipped on business days only. Business days do not include Saturdays, Sundays, or U.S. holidays.
Processing and shipping may be delayed during holidays, large sales, high order volume, power outages, system issues, carrier delays, severe weather, or other events outside of our control.
After your order is placed, you will receive an order confirmation email.
Once your order ships, tracking information will be sent to the email address provided at checkout. Tracking information may take up to 24 hours to update after the carrier receives the package.
Orders placed after 3:00 PM ET on Friday, over the weekend, or on a U.S. holiday may remain in “Processing” status until the next available business day.
For example, if you place an order on Saturday, the order may not begin processing until Monday. If the order ships Monday, tracking may not update until Monday evening or Tuesday, depending on carrier scanning and system updates.
The shipping speed selected at checkout refers to the estimated transit time after your order has shipped and been received by the carrier. It does not include order processing time.
Delivery estimates are not guaranteed unless expressly stated. Carrier delays, weather, holidays, incorrect addresses, customs delays, and other circumstances outside of our control may affect delivery time.
If you paid for an upgraded shipping method and your order does not arrive within the selected estimated delivery window, please contact us at support@steelfitusa.com. Where appropriate, we may refund the difference between the upgraded shipping method and standard shipping.
SteelFit® offers free standard shipping on qualifying U.S. orders over $75.
The order subtotal must be over $75 after discounts are applied and before taxes, shipping fees, duties, or other charges.
Free shipping promotions may be subject to change, exclusions, or additional terms at any time.
Orders shipped to New York that qualify for free shipping will still receive free standard shipping when eligible. However, due to New York requirements regarding certain dietary supplement purchases, an adult signature may be required on delivery.
Where applicable, a $7.15 adult signature fee may be charged on New York orders that require adult signature delivery.
SteelFit® is not responsible for orders shipped to an incorrect address provided by the customer at checkout.
Shipping labels are generated automatically based on the information entered at checkout. If you entered the wrong shipping address, please contact us immediately at support@steelfitusa.com.
We can only attempt to change a shipping address if we are notified within 30 minutes after the order is placed. Address changes are not guaranteed.
If an incorrect shipping address is provided and the order has already shipped, the customer is responsible for any additional shipping fees, rerouting fees, return-to-sender fees, or reshipment costs.
If tracking shows that your order was delivered but you cannot locate it, please first:
If the package is still missing after 48 hours, please contact us at: support@steelfitusa.com
If Shipping Protection was purchased with your order, the claim may be eligible for coverage under the Shipping Protection terms below.
If Shipping Protection was not purchased, SteelFit® may assist with a carrier investigation where appropriate, but replacement or reimbursement is not guaranteed unless otherwise required by law.
If your package is lost in transit or arrives damaged, please contact us as soon as possible at support@steelfitusa.com.
For damaged packages, please retain the product and all original packaging and provide clear photographs of the product, shipping box or mailer, packaging materials, and shipping label.
We may request additional information or open a claim with the carrier.
Orders that include Shipping Protection may qualify for the additional remedies described below. Orders without Shipping Protection will be reviewed under our standard shipping and customer-service policies and any rights available under applicable law.
SteelFit® Shipping Protection is an optional service that may be purchased at checkout on eligible orders. Shipping Protection is not automatically added to an order and must be affirmatively selected and paid for by the customer.
Shipping Protection applies only to the specific order on which it was purchased and may provide additional protection for qualifying packages that are:
Shipping Protection does not cover every delivery issue. All claims are subject to the eligibility requirements, exclusions, documentation requirements, and claim deadlines below.
A package marked Delivered by the carrier is not eligible for a Shipping Protection claim until at least 48 hours have passed from the carrier's recorded delivery time.
Before submitting a claim, the customer must make reasonable efforts to locate the package, including checking the delivery area, confirming the shipping address, asking household members or neighbors, and contacting the carrier or building staff when applicable.
Claims for packages marked delivered must be submitted within 7 calendar days after the carrier's recorded delivery date.
SteelFit® may request reasonable supporting information, including carrier correspondence, confirmation of the delivery location, photographs, or, in cases involving suspected theft or repeated/high-value claims, a police report or other documentation reasonably necessary to investigate the claim.
An order may be considered lost in transit when:
Carrier delays alone do not automatically constitute a lost package.
Claims for suspected lost-in-transit packages must be submitted within 30 days of the shipment date, unless a longer period is required by applicable law.
Damage claims must be submitted within 5 calendar days after delivery.
The customer must retain the damaged merchandise and original shipping materials until the claim is resolved.
We may require:
Normal cosmetic wear to exterior shipping packaging that does not affect the product itself is not considered covered damage.
Shipping Protection does not cover:
Submitting a claim does not automatically mean that the claim is approved.
Customers must cooperate reasonably with SteelFit® and, when applicable, the shipping carrier during the claim investigation.
SteelFit® may review:
SteelFit® reserves the right to deny claims that are fraudulent, materially inconsistent with available shipping information, unsupported after reasonable documentation is requested, excluded under these terms, or otherwise ineligible.
For an approved claim, SteelFit® will generally provide a replacement shipment at no additional product or standard shipping charge.
If replacement merchandise is unavailable or reshipment is not reasonably possible, SteelFit® may instead issue a refund for the covered merchandise and applicable taxes.
Replacement products are subject to availability.
Original expedited-shipping charges and the Shipping Protection fee are not refundable after the original order has shipped, except where required by law.
Only one approved Shipping Protection resolution per covered order is permitted.
Shipping Protection is intended for legitimate shipping losses.
SteelFit® may deny Shipping Protection claims and restrict future eligibility for customers who engage in fraud, submit materially false or misleading information, repeatedly file unsupported claims, attempt duplicate recovery, or otherwise abuse the Shipping Protection program.
Nothing in this section limits any rights or remedies that cannot legally be waived under applicable law.
Shipping Protection may be cancelled and refunded if the customer contacts SteelFit® before the protected order ships.
Once the order has shipped, the Shipping Protection service has begun and the Shipping Protection fee is non-refundable, except where required by law.
SteelFit® is not responsible for lost, damaged, delayed, or missing orders that are shipped to a freight forwarding company, package forwarding company, third-party package delivery service, hotel, temporary address, or similar location and then forwarded to another destination.
Once an order is delivered to the forwarding address or third-party delivery location, we cannot verify how the package was handled, stored, transported, or delivered afterward.
Orders delivered to a freight forwarder, package forwarding service, reshipping company, hotel, or other third-party delivery location are not eligible for SteelFit® Shipping Protection once carrier tracking confirms delivery to that location.
International orders may be shipped through USPS International Shipping or another available international shipping service.
If you are an international customer, please note that the shipping charge paid at checkout only covers the cost of shipping the order from our warehouse to the destination address provided at checkout.
SteelFit® is not responsible for customs duties, import taxes, brokerage fees, carrier fees, VAT, tariffs, or other charges imposed by your country, customs authority, or delivery carrier.
These fees vary by country and cannot always be calculated in advance. If you are unsure about your country’s import rules, fees, or restrictions, please contact your local customs authority before placing an order.
Some products may not be eligible for shipment to certain countries due to ingredient restrictions, import rules, customs regulations, or carrier limitations.
SteelFit® is not responsible for packages that are refused, delayed, returned, destroyed, or confiscated by customs because of local import restrictions or customer failure to pay duties, taxes, or fees.
If an international order is returned to us, any refund or store credit will be handled at our discretion and may exclude original shipping charges, return shipping fees, duties, taxes, customs fees, and other related charges.
SteelFit® may update or change this Shipping Policy at any time. The policy in effect at the time of your purchase will generally apply to that order, unless otherwise required by law.
If you have questions about shipping, tracking, delivery, or an order issue, please contact us:
Email: support@steelfitusa.com
Phone: 1-800-555-8895
Performance Brands, Inc. dba SteelFit®
15851 SW 41st St Suite 800
Davie, FL 33331
