Last updated: July 9, 2026
This Shipping Policy explains how SteelFit® processes, ships, and handles orders placed through www.steelfitusa.com.
Once an order is placed, it typically takes 1–2 business days to process before it ships.
Our daily shipping cut-off time is 3:00 PM ET. Orders are processed and shipped on business days only. Business days do not include Saturdays, Sundays, or U.S. holidays.
Processing and shipping may be delayed during holidays, large sales, high order volume, power outages, system issues, carrier delays, severe weather, or other events outside of our control.
After your order is placed, you will receive an order confirmation email.
Once your order ships, tracking information will be sent to the email address provided at checkout. Tracking information may take up to 24 hours to update after the carrier receives the package.
Orders placed after 3:00 PM ET on Friday, over the weekend, or on a U.S. holiday may remain in “Processing” status until the next available business day.
For example, if you place an order on Saturday, the order may not begin processing until Monday. If the order ships Monday, tracking may not update until Monday evening or Tuesday, depending on carrier scanning and system updates.
The shipping speed selected at checkout refers to the estimated transit time after your order has shipped and been received by the carrier. It does not include order processing time.
Delivery estimates are not guaranteed unless expressly stated. Carrier delays, weather, holidays, incorrect addresses, customs delays, and other circumstances outside of our control may affect delivery time.
If you paid for an upgraded shipping method and your order does not arrive within the selected estimated delivery window, please contact us at support@steelfitusa.com. Where appropriate, we may refund the difference between the upgraded shipping method and standard shipping.
SteelFit® offers free standard shipping on qualifying U.S. orders over $75.
The order subtotal must be over $75 after discounts are applied and before taxes, shipping fees, duties, or other charges.
Free shipping promotions may be subject to change, exclusions, or additional terms at any time.
Orders shipped to New York that qualify for free shipping will still receive free standard shipping when eligible. However, due to New York requirements regarding certain dietary supplement purchases, an adult signature may be required on delivery.
Where applicable, a $7.15 adult signature fee may be charged on New York orders that require adult signature delivery.
SteelFit® is not responsible for orders shipped to an incorrect address provided by the customer at checkout.
Shipping labels are generated automatically based on the information entered at checkout. If you entered the wrong shipping address, please contact us immediately at support@steelfitusa.com.
We can only attempt to change a shipping address if we are notified within 30 minutes after the order is placed. Address changes are not guaranteed.
If an incorrect shipping address is provided and the order has already shipped, the customer is responsible for any additional shipping fees, rerouting fees, return-to-sender fees, or reshipment costs.
If tracking shows that your order was delivered but you did not receive it, please first:
If you still cannot locate the package, please contact us at support@steelfitusa.com. We may open a carrier investigation or claim.
Carrier claims typically take 3–5 business days to review. Once the claim is completed, we will determine the appropriate resolution, which may include reshipping the order or another remedy at our discretion.
If your package is lost in transit or arrives damaged, please contact us as soon as possible at support@steelfitusa.com.
For damaged packages, please include photos of the product, shipping box, packaging materials, and shipping label. This helps us review the issue and file a carrier claim if needed.
Lost or damaged package claims may be subject to carrier investigation, documentation, and approval.
SteelFit® is not responsible for lost, damaged, delayed, or missing orders that are shipped to a freight forwarding company, package forwarding company, third-party package delivery service, hotel, temporary address, or similar location and then forwarded to another destination.
Once an order is delivered to the forwarding address or third-party delivery location, we cannot verify how the package was handled, stored, transported, or delivered afterward.
International orders may be shipped through USPS International Shipping or another available international shipping service.
If you are an international customer, please note that the shipping charge paid at checkout only covers the cost of shipping the order from our warehouse to the destination address provided at checkout.
SteelFit® is not responsible for customs duties, import taxes, brokerage fees, carrier fees, VAT, tariffs, or other charges imposed by your country, customs authority, or delivery carrier.
These fees vary by country and cannot always be calculated in advance. If you are unsure about your country’s import rules, fees, or restrictions, please contact your local customs authority before placing an order.
Some products may not be eligible for shipment to certain countries due to ingredient restrictions, import rules, customs regulations, or carrier limitations.
SteelFit® is not responsible for packages that are refused, delayed, returned, destroyed, or confiscated by customs because of local import restrictions or customer failure to pay duties, taxes, or fees.
If an international order is returned to us, any refund or store credit will be handled at our discretion and may exclude original shipping charges, return shipping fees, duties, taxes, customs fees, and other related charges.
SteelFit® may update or change this Shipping Policy at any time. The policy in effect at the time of your purchase will generally apply to that order, unless otherwise required by law.
If you have questions about shipping, tracking, delivery, or an order issue, please contact us:
Email: support@steelfitusa.com
Phone: 1-800-555-8895
Performance Brands, Inc. dba SteelFit®
15851 SW 41st St Suite 800
Davie, FL 33331
